Refund & cancellation policy

We want you to be happy with Eudoxia. This policy explains when you can get a refund and how to cancel. It applies to purchases from Eudoxia through eudoxia.tech.

Who processes your payment

• Software subscriptions (such as Eudoxia Pro and agency plans) are sold through Lemon Squeezy, our reseller and Merchant of Record. Lemon Squeezy processes the payment, adds any sales tax or VAT, sends your receipt, and issues refunds to your original payment method.
• Done-for-you services (the one-time fix and monthly care) are invoiced directly by us. Refunds go back through the same method you paid with: card, PayPal or bank transfer.

Either way, you can simply email us and we'll arrange it.

One-time “Fix it for me” service

• Before we start: full refund, no questions asked.
• If we don't deliver: if we haven't delivered the agreed items within 14 days of receiving the access or information we need from you, you can have a full refund.
• After delivery: if something we delivered doesn't match what we agreed, tell us within 14 days and we'll fix it. If we can't, we'll refund you in full or in part, depending on what was delivered.

We can't refund the fix just because AI assistants don't start recommending you. As explained in our terms, nobody can guarantee what AI assistants say.

Subscriptions and monthly plans

• Cancel any time from the link in your receipt email, or by emailing us. Your plan stays active until the end of the billing period you've paid for, and you won't be charged again.
• First payment: if you're not happy, ask within 14 days of your first payment and we'll refund it in full.
• Later payments: we don't refund part-used billing periods, unless we failed to provide the service or the law requires it.

Your legal rights

Nothing in this policy takes away rights you have under the consumer protection laws of the country where you live. For example, consumers in the EU and UK may have a 14-day right to cancel some online purchases.

How to ask for a refund

Email hello@eudoxia.tech with your order number (from your receipt) and a short reason. We reply within 2 business days. Once approved, refunds usually appear within 5 to 10 business days, depending on your bank or payment provider.